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Woman using telehealth

In response to the emerging crisis with novel coronavirus (COVID-19), Hosparus Health has partnered with TapCloud to launch comprehensive telehealth services as a supplement to its direct, onsite care. TapCloud is an easy-to-use, web-based platform that allows patients and their Hosparus Health care teams to communicate in real time. Its robust functionality includes secure, live video visits, messaging and monitoring.

Hosparus Health is continuing to provide its vital hospice and palliative care to patients and families wherever they call home in 41 counties in Kentucky and Indiana. The not-for-profit organization’s clinicians are highly trained in infection control measures and follow best practices in the day-to-day delivery of care. To further ensure the safety of all patients, families and staff, Hosparus Health has implemented additional prevention and treatment protocols, including limiting in-person visits to when medically necessary.

The organization had previously planned to implement TapCloud later this spring as a mechanism for patients and families to check in between face-to-face visits, allowing them to report changes in symptoms or other updates on their conditions. With the U.S. Centers for Medicare & Medicaid Services’ recent expansion of hospice regulations to accommodate telehealth visits, Hosparus Health decided to accelerate the launch of its telehealth services to optimize care for its patients and families, and add a layer of prevention against the spread of COVID-19.

In addition to supplemental video visits, the TapCloud app:

  • Offers secure, HIPAA-compliant messaging so patients can communicate with their care team about symptoms, questions or concerns
  • Tracks patient symptoms and reminds them when to take their medications
  • Compiles patient information so care teams can monitor their plans of care in real time and address any issues

“Hosparus Health’s patients and families are some of our most at-risk populations, and we are committed to doing everything we can to protect and support them not only during this crisis, but for as long as they are in our care,” says President and CEO Phil Marshall. “TapCloud is an exceptional tool that allows us to connect our providers with patients while reducing high-risk in-person visits, and alleviating much of the anxiety and confusion our patients and families are feeling right now.”

“TapCloud is committed to helping our customers and their patients during this unprecedented time,” says TapCloud CEO Phil Traylor. “We have always been impressed with the compassion and professionalism of Hosparus Health, but couldn’t be more impressed with how they are responding during this crisis. We are honored to be helping them keep their patients and employees safer and healthier.”

Hosparus Health accepts referrals for new patients 24 hours a day, seven days a week. Anyone can make a referral, including patients, their family members or their physician. Call (800) 264-0521.

The organization continues to assess and improve ways to protect its patients, families and staff from COVID-19 and other health risks, while delivering the high-quality care the community has come to expect. For more information, click here.