FAQs

We believe in the collective wisdom of the group; this includes everyone, even you. As a participant, you commit to sharing, but you determine what, when, and how much.

Groups are powerful because they enable real-time sharing, expression, and questioning among individuals with similar experiences. Listening is essential for learning, but so is sharing—articulating our thoughts, feelings, questions, and experiences fosters learning not only for ourselves but also for others. Ensuring a safe environment for this sharing is the main responsibility of both the counselor and group members.

You can call us at 502-456-5451 or 888-345-8197. Our office hours are 9 a.m. to 5 p.m. Monday through Friday.

Together with your counselor, you will create a care plan that is unique to you and your needs and will be informed by your counselor’s expertise and recommendations. Your care plan will be revisited and reassessed periodically, allowing it to evolve to better meet your needs.

As you continue to grow through your grief, you may be referred to additional support, such as peer-centered support groups or other offerings.

Sometimes one’s needs lie beyond the scope of our practice. As you and your counselor better discover your needs, you may be referred to other support in the community, in addition to or instead of what we can provide. When making referrals, we support you when transitioning to a new provider.

Grief counseling is free for family and friends of hospice patients for up to 13 months post-death.

Individual grief counseling is provided at no cost to family and friends of hospice patients for up to 13 months from the patient’s date of death.

We welcome individuals and families from our community seeking individual grief support. Your loved one did not have to receive hospice services. There is a fee for these services—we accept many major insurances or self-pay. Ask our staff about the current rate for self-pay. Financial aid is available on a sliding fee scale for those who qualify.

Our peer-centered support groups are available at no cost and are open to the community.

Generally, counselors work with the child’s parent or guardian to guide them on supporting children under 5 with a care plan that may include grief education, emotional support, and coaching the parents or guardians on how to best support and care for their child’s grief.
In some cases, the care plan may include sessions in which the counselor works directly with a child under the age of 5 and provides support to the child’s parent/guardian when appropriate.

Minor children require signed consent from the primary custodial parent or guardian. If the child is under the guardianship of someone other than their parent(s), legal proof of guardianship must be provided.

The following principles guide our counseling practices:

— Collective wisdom: Healing from loss takes community, benefitting from connecting with others who share similar loss and benefitting from the collective wisdom of the whole.

–Building a Support Network: As you participate in our programs, our goal is to help you create, enhance, and engage your own network of support that remains available to you beyond our services.

— Client-centered approach: We respect each client’s right to self-determination.

— Evidence-based best practices: Our program and practices are based on trauma-informed, evidence-based best practices.

— Solution-focused counseling: The primary focus of counseling is coaching, providing guidance and education, along with ongoing support as necessary.

— Active participation: Individuals actively create their care plan, in collaboration with their counselor.

— Initial assessment: Individual counseling is offered when the benefit is assessed in consultation with a counselor. Your counselor may recommend support in addition to or instead of individual sessions.

— Evolving needs: Client needs along with the benefits and limitations of individual counseling change over time. When appropriate, individuals receiving individual counseling who can benefit from peer-centered support will be referred to a group offering.

During the initial sessions, you will share your loss experience and identify your needs. Your counselor will evaluate how you are coping and adjusting to your loss. They will also educate you about grief and guide you through the process.

You can call your counselor’s direct line or the main line at 502-456-5451or 888-345- 8197.

You should notify your counselor about missed appointments as soon as possible. Failure to reschedule after multiple missed appointments may lead to discharge from services.

New clients must complete a consent form for counseling services before scheduling an intake appointment or participating in a peer-centered support group.

New clients must complete a consent form for counseling services before scheduling an intake appointment or participating in a peer-centered support group. If you are a minor, consent from a custodial parent or guardian is required.

• Understanding Grief: Grief is a normal and expected healing response to loss that affects both your body and mind. Our goal is to help you understand this process and provide education to better understand grief, helping you access your natural healing and coping skills more effectively.
• Expressing Grief: Grief needs to be seen and affirmed. You will have the opportunity to express your thoughts, feelings, and questions without judgment. This provides emotional relief and increases your insight and awareness.
•  Participating in Your Care Plan: This means being intentional about your participation in your care plan, how you celebrate and remember your loved one, and how you honor and care for your grief.
•  Balancing Grief: We are not meant to carry grief all the time. It’s natural and healthy to engage with and care for grief intentionally. And it’s equally important to balance this with time that provides a welcome distraction from grief and allows you to focus on other needs and life demands.